Privacy Policy — Fractional Agent

Fractional Agent LLC ("Fractional Agent," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at fractionalagent.ai and interact with our services, including our AI-powered chat assistant.

Information We Collect

Information You Provide

We collect information you voluntarily provide to us, including:

Contact information: name, email address, phone number, company name, and job title
Business information: company size, revenue range, industry, and information about your business operations shared during consultations
Scheduling information: appointment preferences and calendar data when booking consultations
Communications: messages, inquiries, and feedback you send to us through our website, email, phone, or chat

Information Collected Through Our AI Chat Assistant

Our website features an AI-powered chat assistant. When you interact with this assistant, please be aware that:

The chat assistant is powered by artificial intelligence and is not a human representative
All conversations with the AI chat assistant are recorded, logged, and stored
Information you share during the chat — including your name, contact details, company information, and the content of your questions — is collected and may be reviewed by our team
Chat transcripts are used to improve our services, respond to your inquiries, and follow up on your expressed interests
The AI chat assistant processes your inputs through third-party AI platforms (such as Anthropic's Claude) via enterprise API tiers that are contractually prohibited from using your data for model training

Information Collected Automatically

When you visit our website, we automatically collect:

Device and browser information: IP address, browser type, operating system, and device identifiers
Usage data: pages visited, time spent on pages, referring URLs, and click patterns
Cookies and similar technologies: as described in our cookie notice below

Information from AI Voice Interactions

If you call our business phone number, you may interact with an AI voice assistant. These calls are recorded and transcribed. A disclosure is provided at the beginning of each call. Call data including your phone number, the content of the conversation, and any information you share is collected and stored.

How We Use Your Information

We use your information for the following purposes:

To respond to your inquiries and provide information about our services
To schedule and conduct consultations
To deliver our consulting, implementation, and managed AI services
To send you service-related communications, including appointment confirmations, project updates, and invoices
To send you marketing communications about our services (with your consent; you may opt out at any time)
To improve our website, AI assistants, and services
To analyze website traffic and usage patterns
To comply with legal obligations and protect our rights

AI-Assisted Communications

We may use AI-assisted and automated systems to communicate with you, including:

AI-composed emails regarding scheduling, service updates, and follow-ups
Automated text messages for appointment reminders and confirmations
AI voice calls for scheduling and service-related purposes

All automated communications will identify Fractional Agent as the sender and include an opt-out mechanism. You may opt out of non-essential automated communications at any time by replying STOP to any text message, clicking Unsubscribe in any email, or contacting us at the information below.

How We Share Your Information

We do not sell your personal information. We may share your information with:

Service providers: Third-party platforms that help us operate our website and deliver services (such as hosting providers, AI platforms, scheduling tools, and analytics providers). These providers process your data on our behalf and are contractually prohibited from using it for their own purposes.
Business partners: With your consent, we may share relevant information with EO Advisors or other strategic partners in connection with services that may benefit you.
Legal compliance: We may disclose your information when required by law, legal process, or government request, or to protect the rights, safety, or property of Fractional Agent, our clients, or the public.
Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information, including encrypted connections (TLS), multi-factor authentication on our accounts, and access controls limiting data access to authorized personnel. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business relationship with you, comply with legal obligations, and resolve disputes. Chat transcripts and call recordings are retained for a minimum of four (4) years to support compliance with applicable telecommunications regulations. You may request deletion of your personal information by contacting us at the information below.

Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications
Opt out of automated communications (as described above)

To exercise these rights, contact us using the information below. We will respond within a reasonable timeframe consistent with applicable law.

Cookies

Our website uses cookies and similar technologies to enhance your experience, analyze traffic, and understand usage patterns. You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

Children's Privacy

Our website and services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last Updated" date. Your continued use of the website after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Fractional Agent LLC
Indianapolis, Indiana
Email: hello@fractionalagent.ai
Phone: (765) 534-8448
Website: fractionalagent.ai